About

When a small local business starts growing, the cracks usually show up in the same place: a client fills out a form, someone retypes it into the CRM, approvals bounce around email, scheduling and billing disagree, and the “process” works until the one person who knows the steps is out. Reporting looks polished, but it does not match operational reality.

Runway Hero fixes that. We provide Fractional CTO leadership plus hands-on implementation to connect the tools you already rely on (forms, e-sign, scheduling, CRM, accounting, support, analytics) so they behave like one system with one source of truth. We replace fragile handoffs with automation that routes work automatically, triggers follow-ups, generates documents, and keeps data in sync. We also apply pragmatic AI where it actually reduces time, errors, or headcount pressure, not as a shiny side project.

Outcome: fewer broken handoffs, less duplicate data entry, less inbox archaeology, and delivery in weeks, not quarters.

Spending on tech but not seeing it work? Runway Hero brings fractional CTO leadership to untangle workflows, align vendors, and make your systems actually behave.