About

Runway Hero helps companies fix the operational friction that slows down growth, service, follow-up, and internal execution. Founder Joe Schwendt brings nearly 30 years of experience across software, workflow automation, systems integration, regulated industries, client intake, reporting, and practical AI adoption.

We help businesses replace manual handoffs, copy-paste work, disconnected systems, and missed follow-ups with cleaner, faster, more reliable workflows.

Runway Hero works especially well with service businesses that already have good people, but need better systems behind them:

• Banks and credit unions: Improve prospect follow-up, member onboarding, CRM visibility, and internal handoffs.
• Law firms: Streamline client intake, document collection, e-signatures, matter setup, and status tracking.
• Accounting firms: Reduce tax-season bottlenecks with client portals, automated reminders, document workflows, and task tracking.
• Real estate professionals: Improve lead capture, showing follow-up, transaction checklists, referral tracking, and client communication.
• Financial advisors: Simplify prospect intake, meeting preparation, client onboarding, service workflows, and follow-up.
• Healthcare and wellness practices: Improve patient intake, consent forms, appointment workflows, reminders, and internal coordination.
• Professional services firms: Connect forms, CRM, scheduling, billing, reporting, and AI-assisted workflows so work moves faster with fewer errors.

Typical services include workflow automation, CRM cleanup and implementation, Formstack consulting, custom forms, document automation, e-signature workflows, reporting dashboards, internal tools, API integrations, AI-assisted workflows, and fractional CTO support.

The goal is simple: identify where work is getting stuck, then build lightweight, maintainable solutions without turning every improvement into a massive software project.

Runway Hero helps companies fix the operational friction that slows down growth, service, follow-up, and internal execution. Founder Joe Schwendt brings nearly 30 years of experience across software, workflow automation, systems integration, regulated industries, client intake, reporting, and practical AI adoption.

We help businesses replace manual handoffs, copy-paste work, disconnected systems, and missed follow-ups with cleaner, faster, more reliable workflows.

Runway Hero works especially well with service businesses that already have good people, but need better systems behind them:

• Banks and credit unions: Improve prospect follow-up, member onboarding, CRM visibility, and internal handoffs.
• Law firms: Streamline client intake, document collection, e-signatures, matter setup, and status tracking.
• Accounting firms: Reduce tax-season bottlenecks with client portals, automated reminders, document workflows, and task tracking.
• Real estate professionals: Improve lead capture, showing follow-up, transaction checklists, referral tracking, and client communication.
• Financial advisors: Simplify prospect intake, meeting preparation, client onboarding, service workflows, and follow-up.
• Healthcare and wellness practices: Improve patient intake, consent forms, appointment workflows, reminders, and internal coordination.
• Professional services firms: Connect forms, CRM, scheduling, billing, reporting, and AI-assisted workflows so work moves faster with fewer errors.

Typical services include workflow automation, CRM cleanup and implementation, Formstack consulting, custom forms, document automation, e-signature workflows, reporting dashboards, internal tools, API integrations, AI-assisted workflows.

The goal is simple: identify where work is getting stuck, then build lightweight, maintainable solutions without turning every improvement into a massive software project.