What You’ll Do (Your Role)

• Scheduling & Calendar Management: Update daily, weekly, and monthly schedules for dog walkers, pet sitters, and daycare drivers using our management software (Time to Pet CRM).
• Client Communications: Serve as the primary point of contact via phone, email, and CRM (Time to Pet)—answering phone lines, confirming appointments, and handling client inquiries with care and professionalism.
• Lead Tracking & Onboarding: Manage incoming leads, cultivate relationships with prospective clients, and maintain accurate client records in our database.
• Billing & Operational Support: Track outstanding payments, follow up on overdue invoices, and maintain precise records across internal portals.
• Staff Coordination: Help organize team coverage, coordinate schedule modifications, and support shift management for field staff.
• SOP Creation/Improvement: Help optimize company workflow
• Outreach to potential community partners

What We’re Looking For

• Scheduling Experience: Required. Previous experience managing calendars, dispatching, or coordinating shift schedules in a fast-paced environment.
• Tech Savvy: Prior experience with Time to Pet CRM is preferred (though not required—we will train the right candidate!).
• Organization & Detail: Excellent time-management skills, high attention to detail, and the ability to multitask smoothly.
• Phone & Communication Skills: Comfort answering inbound phone lines, handling client requests over the phone, and maintaining prompt email communication is preferred.
• Dog & Pet Handling Knowledge: Prior experience working with or caring for dogs is preferred (not required), but a love for animals is a must!

Qualifications & Requirements

• Background Check: Ability to pass a standard background and reference check.
• Commitment: Looking for candidates who can commit to the position for at least 6 months.